Front has 2 integrations with Sunshine Conversations: one that handles messaging the customer and another that pulls profile information into the Front user interface.
This second Sunshine Conversations integration is hidden in Front’s settings and needs to be enabled separately from the first one through the menu API & Integrations.
When this second integration is enabled, you will be see a dropdown menu on their sidebar from where you can select ‘Smooch’ and get access to all information that our API gives.
Front has an ‘undo send’ feature that causes a delay. You can disable it on the Sunshine Conversations Inbox settings inside Front.