Smooch makes it easy to add conversational capabilities to your product or business. In these docs you’ll find everything you need to use our platform, the Smooch Conversation Cloud.
The Smooch Conversation Cloud is a software platform that enables businesses to communicate with their customers across every popular messaging app.
Developers can use the Smooch Conversation Cloud to add messaging and conversational capabilities to their software. Smooch’s rich APIs allow for conversation management, rich messaging, user metadata collection, account management and more.
Businesses can use the Smooch Conversation Cloud to connect their favourite business systems, bots and other tools to their customers over messaging. By using Smooch’s comprehensive set of integrations, a business can connect its helpdesk to a variety of messaging channels, automate conversations using bots and capture leads using a CRM - without writing a line of code.
If you’re building software, you can use the Smooch API to add conversational features to your product and enhance its feature set:
If you’re a business, you can use Smooch built-in integrations to chat with customers from your existing tools:
Smooch is committed to supporting the most messaging channels on the market with the richest set of functionality. Today, you can use Smooch to converse on:
The Smooch Conversation Cloud allows you to take full advantage of the range of structured and rich message types these channels have to offer, all through one consistent and easy-to-use API. When new features are released by the channels, Smooch stays up to date and helps you take advantage of the new functionality with little or no changes to your existing code.
We’ve built a quickstart guide to help you get started with Smooch. The API Quickstart shows you how to add conversations to your app in minutes.
Need help? If you can’t find the answer you’re looking for in this documentation, get in touch with us by email.