Regions

If you are a licensed Zendesk customer, use the following API host:

https://<subdomain>.zendesk.com/sc

If you are not a licensed Zendesk customer, the API host is available in the following regions in order to meet your organization’s residency requirements.

Region	Host
🇺🇸 United States (default)	https://api.smooch.io
🇪🇺 European Union	https://api.eu-1.smooch.io

All Sunshine Conversations apps and API keys are associated with a single region. User data does not cross between regions.

European Union

The Sunshine Conversations EU region is hosted in Ireland. Access is available upon request for enterprise plans only. The Sunshine Conversations API is fully functional in the EU region however the EU region hosts a slimmed down version of the Sunshine Conversations dashboard that exists primarily for provisioning API keys. The EU dashboard is subject to following limitations:

• Self-signup is disabled
• G suite login is disabled
• The integration directory is disabled, integrations must be configured via the API
• Webhooks must also be configured via the API

SDK Region Configuration

If no region is specified, all Sunshine Conversations SDKs will target the US region by default. To configure any other region, a region identifier must be specified at init time.

• Web Messenger instructions
• Native iOS SDK instructions
• Android SDK instructions

API Region Configuration

Each Sunshine Conversations region has it’s own API host which must be used when calling the API or when using any API libraries. See the API reference for more information.