LINE is a Japan based rapidly growing mobile messaging app that offers free voice and video calls, messages, and a limitless variety of stickers. With over 100 million users worldwide, LINE’s expanding platform is a great way to stay in touch with your customers.
Whether it’s to offer a bot, human-powered customer experience, LINE is the channel for reaching customers in Japan, Taiwan, Thailand, Indonesia, and other asian regions. LINE’s capabilities are among the best on the market.
LINE business accounts are free and available to everybody.
|Availability||Open to everyone|
|Price||Free to start. Upgrades available|
|Account types||Free / Developer trial / Official accounts|
Free accounts are perfect to get started on LINE for 2-way messaging. Free accounts lets you create a bot with an unlimited number of friends. Optionally, you can can pay yearly for a Premium LINE ID. Push messages cannot be sent with this plan.
An account type which lets you create a bot that can send push messages and have up to 50 friends. Note: You cannot upgrade or buy a premium ID for a Developer Trial account.
Official accounts are targeted to enterprise users and can leverage the LINE Messaging API. For more information, see the LINE Partner website.
LINE also offer LINE@ accounts. These accounts can’t be enabled to use the LINE Messaging API and thus can’t be connected to Smooch. Answering users is achieved via the LINE@ manager app. Read more about LINE@ accounts on LINE’s help center.
LINE lets businesses customize these profile options
These can be configured via the LINE developers page and selecting the provider and app you want to customize.
After having signed up with your phone number, you will need to activate email registration.
To create a messaging channel, login to the LINE developers page and follow these steps:
You’re now ready to connect your LINE messaging account with Smooch.
Line supports a wide variety of capabilities as seen in the channel capabilities grid. Below is a detailed view of each capabilities.
Delivery events allow you to track deliveries of Smooch messages to LINE by subscribing to the
message:delivery:channel webhook. Failures to deliver a message to LINE can be detected by subscribing to the
Smooch integrates with LINE via the Messaging API. Smooch send messages by making calls to the API and is receiving them via a webhook that LINE calls everytime a new message is sent by a user. This integration requires these credentials to make calls on your account:
For more details, see the integration API reference.
Once integrated, you can add your business to your list of friends on the LINE app by scanning the QR code displayed in the LINE “Channel settings” page, and talk directly to it. All messages should be sent to all webhooks and business systems that you’ve previously configured in Smooch.
LINE does not restrict when messages can be sent to end users once a user start following your account.
LINE offers a few way for end users to find a business account. See all the discovery mechanism available here.