Twilio SMS enables you to send and receive text messages over the carrier network to any phone, anywhere in the world. With phone numbers available in over 30 countries and competitive rates, Twilio’s inventory lets you pick the right numbers with the right capabilities for your project. Twilio handles ever-changing telecom logic and carrier specific rules to ensure your message reaches its destination.
Twilio supports a wide variety of capabilities as seen in the channel capabilities grid. Below is a detailed view of each capabilities.
You’ll need a Twilio account with a phone number configured on it. Once you’ve set up your Twilio account, obtain your API credentials from the Twilio account settings page. Then, select the phone number from the Twilio phone numbers page and enter the
SID and API credentials on the Smooch dashboard or via the REST API.
You should now be able to receive messages from your Twilio phone number and reply via any of your configured business system integrations.