November 30th, 2018

  • Web messenger 4.16.0 released with the following:

  • Webview Actions can now include the openOnReceive property to have them open automatically in the Web Messenger. See docs.

November 29th, 2018

November 21st, 2018

  • Messages from WhatsApp now populate the appUser’s givenName and surname if possible, and WhatsApp clients now include raw client info.

November 13th, 2018

October 24th, 2018

  • Usage limits have been added to the WhatsApp Sandbox integration. See the sandbox guide for more details.

October 23rd, 2018

  • File size limit for attachments hosted by Smooch has been raised to 25MB. Learn more
  • WhatsApp API Clients can now be integrated to Smooch Apps via the Smooch API.
  • WhatsApp Business Profile information can now be updated via the Smooch API.

October 18th, 2018

  • Released API v1.1. Learn more
  • Included in API v1.1 are new message delivery event webhook triggers that cover:

    • Confirmation of message delivery to the user for MessageBird, Twilio and WhatsApp
    • Failure of message delivery in addition to failure to deliver a message to third-party channels
    • Delivery events for SDKs
    • See the migration guide for details on how to adopt these new delivery events.
  • Added a version selector to the dashboard webhooks integration page.

October 16th, 2018

  • iOS SDK 6.11.0 released which adds support for the metadata field in SKTMessageItem

October 4th, 2018

  • Added a new conversationRetentionSeconds app setting to automatically clear messages in idle conversations. Learn more

September 27th, 2018

  • Added a new supported template message syntax: %((template:))%. The %{{template:}}% syntax is still supported. Learn more

September 24th, 2018

  • Web messenger 4.14.0 released with support for modifying the properties of a message before it’s sent to Smooch. A common use for this is adding message metadata.

September 12th, 2018

September 4th, 2018

August 30th, 2018

  • The logic used to assign a name to a message has been updated. Instead of generating an animal name for anonymous users, message names will be chosen based on this logic.

August 28th, 2018

  • Web messenger 4.13.0 released with the following:

    • A new init parameter notificationChannelPromptEnabled is available to disable the notification prompt shown after a user’s first message (e.g. Smooch.init({ notificationChannelPromptEnabled: false })).
    • A new API Smooch.setPredefinedMessage(message) is available to prefill the user’s chat input.
    • A new API Smooch.showNotificationChannelPrompt() is available to display the channel linking notification at any time.
    • Web Messenger now supports multiline user messages!

      • In order to add a new line to a message, press Shift+Enter instead of Enter.
      • Additionally, messages which span longer than one line will also expand the message input up to five lines before enabling scrolling.

August 21st, 2018

  • Added a sample template to send a NPS survey. Learn more.

August 20th, 2018

  • Web messenger 4.12.14 fixes an issue where message:received events are sent when there are unread messages during the initialization

August 17th, 2018

  • Android SDK 5.14.0 adds support for apps targeting Android 9.0 (Pie) or higher.

August 15th, 2018

August 13th, 2018

August 9th, 2018

  • Added the capability to test WhatsApp with a sandbox account. Learn more

July 23rd, 2018

July 19th, 2018

  • Web messenger 4.12.10 released with the following:

    • Fixed an issue where an uploaded file would display a cryptic filename
    • Added “Tap to view image.” functionality for images over 2MB.
    • Added ability to retry loading images that failed to download
    • Fixed dark border sometimes appearing around custom Messenger frame logo
    • Fixed carousel behavior on Internet Explorer 11

July 18th, 2018

  • App user messages now have an integrationId in the message source.

July 16th, 2018

  • Update LINE integration to support short-lived access tokens. Learn more

June 27th, 2018

  • Web messenger 4.12.9 released with the following:

    • Improved websocket reconnection behavior
    • Fixed a bug that auto scrolling from working properly
    • Fixed an issue where bubbles would sometimes render with a very narrow width

June 26th, 2018

  • Optimized server side web socket connection handling to improve energy consumption for mobile SDKs

June 19th, 2018

  • Web Messenger 4.12.5 released with fixes for syncing messages across multiple browser sessions, and loading the iframe in certain browser environments.

June 13th, 2018

  • Android SDK 5.13.0 released with support for starting text which allows you to pre-fill the text box when showing the conversation.

June 12th, 2018

  • iOS SDK 6.10.0 released with support for starting text which allows to pre-fill the text box when showing the conversation.

June 11th, 2018

June 5th, 2018

  • Added new for, userId and appUserId parameters to the Upload Attachment API to support automatic deletion of attachments.

May 31st, 2018

May 28th, 2018

May 22nd, 2018

  • Web Messenger 4.11.3 released with bug fixes.

    • Improved error handling code for iframe contentWindow usage.
    • Fixed issue where would fail on Firefox.

May 17th, 2018

May 14th, 2018

  • Added support for customizable avatar and name in Office Hours. Learn more

April 26th, 2018

April 18th, 2018

  • Android SDK 5.12.0 released with an updated image processing library and now supports displaying animated gifs.

    • Target SDK version was also updated to 27.
  • Added ability to store metadata about your app.

April 17th, 2018

  • Search added to Smooch guide docs. Thank you Algolia.

April 9th, 2018

April 6th, 2018

  • Android SDK 5.11.0 released with support for user file uploads.
  • iOS SDK 6.9.0 released with support for user file uploads.
  • Web Messenger 4.9.1 released with support for CSP and fix an issue when using the package from a Browserify/webpack integration.

March 22nd, 2018

March 21st, 2018

  • iOS SDK 6.7.2 released with bug fixes.

    • Fixed a crash when receiving a message as the conversation view is loading
    • Fixed an issue when authenticated users could not start a new conversation

March 20th, 2018

March 15th, 2018

  • Web Messenger 4.8.3 released with bug fixes.

    • Fixed an issue where events wouldn’t trigger on messages with no text and reply actions
    • Fixed an issue where document.location.href would be undefined
    • Cleaned up the payload when sending a message

February 26th, 2018

February 22nd, 2018

February 15th, 2018

February 14th, 2018

  • Android SDK 5.9.0 released with support for initialization from an Activity
  • Updated LINE channel to gracefully handle users who block the business. A delivery:failure webhook will now be triggered when attempting to deliver messages to such LINE users.

February 12th, 2018

February 9th, 2018

December 6th, 2017

  • Web Messenger 4.5.0 released with support for business read receipts.

November 30th, 2017

November 29th, 2017

November 24th, 2017

  • Added API support for business read receipt.
  • Added support for business read receipt for Messenger channel.
  • Android SDK 5.6.0 released with support for business read receipt.
  • iOS SDK 6.5.0 released with support for business read receipt.

November 23rd, 2017

  • Failed webhook delivery attempts are now displayed in the web app Logs tab. Before, webhook failure logs would only show up after retry attempts were exhausted.

November 21st, 2017

  • Added a new typing:appUser webhook trigger for when a user starts or stops typing a message.
  • Web Messenger 4.3.4 released with support for user typing events.
  • Android SDK 5.5.0 released with support for user typing events.
  • iOS SDK 6.4.0 released with support for user typing events.

November 16th, 2017

  • Introduced a new set of APIs for transferring conversations to and from Smooch SDKs and third party messaging apps. Read more about this in the channel transfer guide.

November 9th, 2017

  • Android SDK 5.4.1 adds support for message timestamps in the conversation.

November 1st, 2017

  • Android SDK 5.4.0 adds support for notification channels for apps targeting Android 8.0 (Oreo) or higher.

October 31st, 2017

October 30th, 2017

  • Web Messenger 4.3.0 released with support for message timestamps in the conversation.
  • iOS SDK 6.3.1 released with support for map views for location messages.

October 27th, 2017

  • Added typing indicator support in Android SDK 5.3.0

October 23rd, 2017

  • Web Messenger 4.2.0 released with support for channel transfers.
  • Web Messenger 4.1.0 released with support for extensions and an update to React 16 for performance and speed upgrades.

October 20th, 2017

  • Added support for Conversation Extensions!

    • iOS SDK 6.2.0 released with support for extensions
    • Android SDK 5.1.2 released with support for extensions
  • Added API support for Conversation Extensions via webview actions
  • Added a new Webview SDK to enable communication between extensions and Smooch SDKs

October 2nd, 2017

  • iOS SDK 6.1.0 adds support for iPhone X.

September 29th, 2017

  • Added a new api endpoint to retrieve all the business systems an appUser’s conversation connects to.

September 18th, 2017

  • Android SDK 5.0.0, Web Messenger 4.0.0 and iOS SDK 6.0.0 have been updated with a new optimized initialization sequence. See release notes for more details.

September 1st, 2017

  • Introduced a 14-day trial period for API usage on free plans

August 15th, 2017

  • iOS SDK 5.8.2 was released with support for iOS 11 and XCode 9

July 29th, 2017

  • Added raw client info to clients reflecting profile information available from each channel

July 7th, 2017

July 3rd, 2017

June 20th, 2017

June 1st, 2017

May 30th, 2017

  • Added Dutch translations in iOS SDK 5.6.8

May 26th, 2017

  • iOS SDK updated

    • Added ability to localize date format using string files
    • Changed the conversation navigation bar implementation to make it possible to customize the label at runtime

May 24th, 2017

May 12th, 2017

  • Android SDK updated

    • Calls to Conversation.Delegate.onMessagesReceived no longer occur on image upload
    • Progress on image uploads now displays correctly
    • Add synchronicity lock to attempt to fix ConcurrentModificationException
  • Added Update App API
  • Updated Create App API with new maskCreditCardNumbers option
  • Updated Smooch API libraries to fix issue caused by empty arrays being sent to the server and added reasonable defaults for limit and offset params

May 11th, 2017

  • Added a new page in the dashboard which lets you see and manage all of your Smooch apps
  • Added the ability to quickly navigate between your Smooch apps from anywhere in the dashboard using name or Id
  • Speed and performance have been improved for accounts with a large number of Smooch apps
  • The Smooch dashboard was given a facelift for an experience that is more intuitive, productive, and enjoyable

May 8th, 2017

April 11th, 2017

  • Twitter DM is now a customer channel available on Smooch

April 7th, 2017

April 4th, 2017

  • Added delegate methods to allow on-the-fly customization of message display and sending in iOS SDK 5.6.0

April 3rd, 2017

  • Added delegate methods to allow on-the-fly customization of message display and sending in Android SDK 4.5.0

March 30th, 2017

  • Added support for Messenger webview height, and Messenger Extensions (with fallback URL) in link actions. Learn More

March 17th, 2017

  • Mailgun is now a customer channel available on Smooch
  • Added menu targeting API and submenu support. Learn More

March 9th, 2017

  • Added support for changing display settings for carousel messages. Learn more
  • Increased the limit of quick replies before truncation to 11 on Facebook Messenger
  • Increased the limit at which Facebook Messenger messages are divided into smaller ones to 640

March 7th, 2017

  • Credit card numbers in message text are now automatically obfuscated, and will only display the last 4 digits (ex: ************4242)
  • Added revoke OAuth access API. Learn More

March 6th, 2017

March 1st, 2017

February 20th, 2017

  • Added new conversation:start event in the webhooks for when a user opts in to start a conversation.
  • Improved Facebook Messenger linking support in Web Messenger 3.13.0

February 17th, 2017

  • Android SDK 4.3.0 & Web Messenger 3.12.0 bring support for location sharing and improved user experience while a message is being sent.

February 14th, 2017

  • Added location request support in iOS SDK 5.5.0

January 27th, 2017

  • Added location request API. Learn More
  • Added support for receiving user’s location. Learn more
  • Added Facebook Messenger Payments support. Learn More
  • Added new payment:success webhook. Lean more
  • Added iOS and Android Push notification configuration API.

January 19th, 2017

  • Added quick replies support in Android SDK 4.2.0

January 12th, 2017

  • Added the “Logs” tab to the web app, which allows you to see delivery events for messages and webhooks.

January 3rd, 2017

  • Added quick replies support in iOS SDK 5.4.0

January 2nd, 2017

December 16th, 2016

  • Added text and image type message support in Android SDK 4.1.0
  • Added text and image type message support in iOS SDK 5.3.0
  • Added new webhook triggers for delivery:success, delivery:failure and conversation:read. Learn more

December 8th, 2016

  • Improved API performance for very long conversations

December 2nd, 2016

  • Added support for Facebook Messenger list messages
  • Added new field type to the create message API
  • Reply actions are now transformed into keyboard buttons on Viber

November 24th, 2016

  • Added typing indicator support in iOS SDK 5.2.0

November 16th, 2016

  • Added typing indicator support in Web Messenger 3.8.0

November 15th, 2016

November 10th, 2016

November 7th, 2016

October 28th, 2016

October 26th, 2016

October 17th, 2016

  • Upgraded LINE to support the new messaging API. LINE BOT API support is now deprecated.

October 14th, 2016

  • Added pagination support in iOS SDK 5.1.0

September 21st, 2016

September 7th, 2016

  • iOS SDK 5.0 adds support for iOS 10, replyable notifications, and rich notifications. Learn more

September 2nd, 2016

  • Added pagination support on the conversation API
  • Web Messenger 3.4.0 adds support for pagination and loads message history as you scroll

August 18th, 2016

  • Added persistent menu API with support on Facebook Messenger and WeChat
  • Added message transferred counts in the dashboard
  • Android SDK 4.0.0 now supports Android 7.0 “Nougat” and Firebase cloud messaging

August 15th, 2016

August 10th, 2016

  • Android SDK 3.2.2 now includes turkish translations

July 29th, 2016

Web Messenger 3.2.0 now supports:

  • Being displayed as a button or a tab when closed.
  • Color customization from the dashboard.
  • Automatic contrast detection for text displayed on top of configured colors.

July 26th, 2016

  • Added carousel API with full support for Facebook Messenger and Telegram. Text only fallback for all other channels.

July 13th, 2016

June 29th, 2016

Web Messenger 3.1.0 adds:

  • An error banner when sending a message fails
  • Auto resize based on window height

June 22nd, 2016

  • Added WeChat as a customer channel. Learn more
  • Web Messenger 3.0.0 adds notifications and account linking on Facebook Messenger, Telegram & WeChat. Learn more

May 25th, 2016

  • Android SDK 3.2.0 allows to manually trigger Smooch push notifications via multiple GCMListener

May 24th, 2016